(818) 902-9000

Privacy Policy

Last Updated: March 19, 2025

1. Introduction

Glam MediSpa ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website, booking an appointment, or opting into our SMS services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information when you:

Book an appointment through our system (Vagaro)
Subscribe to SMS notifications and marketing
Contact us via phone, email, or SMS
Sign up for membership or loyalty programs
Provide medical history information to determine service suitability and check for contraindications

This information may include:

Personal Identifiers: Name, phone number, email, and mailing address
Appointment Details: Booking history, services received
Billing Information: If applicable, payment details for services
Medical History Information: Any relevant details needed to assess eligibility for treatments and avoid contraindications
Marketing Preferences: Opt-in/opt-out status for SMS and email promotions

3. How We Use Your Information

We use your personal information to:

Send post-treatment care instructions

Provide appointment confirmations, reminders, and rescheduling updates
Offer special promotions, discounts, and exclusive deals (if opted-in)]
Notify you about membership updates or package expirations
Assess your medical history information to determine if services are suitable for you
Respond to customer service inquiries

4. SMS Communication & Consent

By opting into our SMS notifications (e.g., via our website at Glammedispala.com/sms-signup or through Vagaro), you consent to receive:

Appointment confirmations & reminders
Post-treatment care instructions
Exclusive offers and promotions (if opted-in)
Membership updates & package expiration reminders
Customer service-related communications
SMS Data Protection:
We do not share, sell, or transfer your mobile number or SMS opt-in consent with third parties for their marketing purposes. Your mobile opt-in data is used solely by Glam MediSpa for the purposes listed above and is only shared as required by law or with service providers (e.g., Vagaro) strictly to deliver our SMS services to you.
Opting Out:
You may opt out of SMS messages at any time by:
Replying STOP to any message
Updating your preferences in Vagaro
Calling or texting us at (818) 902-9000

5. Who We Share Your Information With

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share necessary data with:

Service Providers: Trusted partners like Vagaro for appointment management and SMS delivery, bound by agreements to protect your data and not use it for their own purposes.
Legal or Regulatory Authorities: If required by law or to protect our rights.
Payment Processors: For billing purposes, limited to the data needed to process payments.

Clarification on SMS Data: Your mobile number and SMS opt-in consent will not be shared with any third parties beyond what is strictly necessary to provide our SMS services, and only under strict confidentiality terms.

6. Data Security

We implement security measures to protect your personal information. However, no method of transmission over the internet or SMS is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Updating Your Information: You can update or correct your details by contacting us
at [email protected].
Opting Out of Marketing: Unsubscribe from promotional messages by replying STOP or updating your preferences in Vagaro.
Requesting Data Removal: Contact us if you wish to delete your information, subject to legal retention requirements.